2nd Quarter 2024 Introductions

Heather Wendt
Heather Wendt HLAdmin, Member Posts: 339 Gain Grow Retain Staff
100 Likes Second Anniversary 25 Insightfuls 10 Comments
in GGR Cafe

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New space for the new quarter! Make sure you take a moment to 'meet' your peers and introduce yourself. Whether you are a brand new member or one of the original set, this thread is for everyone to help build an understand of who is in this community space with you!

Share a bit about who you are professionally and/or personally so that others can see beyond the name!

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Comments

  • Jim Smits-CSXpert
    Jim Smits-CSXpert Member, CS Leader Posts: 1 Navigator
    First Comment Photogenic

    Jim Smits - Norway (Native Dutch)

    Good morning to you all, i am a senior CSM with international experience building high-performance cross-functional team/cross-continent and open for international roles.

    I have been working in the following industries:
    •⁠ ⁠Oil & Gas
    •⁠ ⁠⁠Telco
    •⁠ ⁠⁠Healthcare
    •⁠ ⁠⁠Transport
    •⁠ ⁠⁠IT (Public Cloud/Private Cloud/SaaS)

    Next to that I have extensive experience in:
    •⁠ ⁠⁠Professional Service
    •⁠ ⁠⁠Managed Services
    •⁠ ⁠⁠Service Delivery
    •⁠ ⁠⁠Operations

    I am looking for the following roles (remote from Norway, with willingness to travel when needed):
    •⁠ ⁠⁠Customer Success Consultancy
    •⁠ ⁠⁠Fractional Customer Success Leadership
    •⁠ ⁠⁠100% employment
    •⁠ ⁠⁠Contract

    Please checkout my LinkedIn, where I share my Customer Success knowledge and experience on a almost daily base:
    https://www.linkedin.com/in/jimsmits/

    How to contact me:
    •⁠ ⁠Social Media: LinkedIn
    •⁠ ⁠⁠E-mail: jimsmits.csxpert@gmail.com
    •⁠ ⁠⁠Mobile: +4740644317

  • PiperWilson
    PiperWilson HLAdmin, Member Posts: 58 Seeker
    10 Comments GGR Staff First Anniversary 5 Likes

    Hello Jim,

    Welcome to the community. Thank you for getting the thread going!

  • Alejo Samso
    Alejo Samso Member Posts: 1
    First Comment

    Good afternoon everyone,

    Short and sweet: I am a senior AE with international experience working in high-performance fast-changing environments. I've been offered the Senior CSM role in the company I'm working for to take care of the strategic mid-market & enterprise accounts in Spain and LATAM. I'm here because I thought it would be interesting to learn from the best as I keep growing and ramping up on the role.

    I look forward to seeing what this community can bring to me.

    How to contact me:
    •⁠ ⁠Social Media: LinkedIn /alejosamso
    •⁠ ⁠⁠E-mail: alejo.samso@gmail.com
    •⁠ ⁠⁠Mobile: +34 722 770 858

    Regards from BCN,

    Alejo

  • PiperWilson
    PiperWilson HLAdmin, Member Posts: 58 Seeker
    10 Comments GGR Staff First Anniversary 5 Likes

    Hi Alejo,

    Welcome. It's great to meet you!

  • Chimeria Gonzalez
    Chimeria Gonzalez Member Posts: 14 Navigator
    10 Comments 5 Likes Name Dropper Photogenic

    Welcome and hello to all the new members!! Looking forward to growing with you all!!!

  • ShoubhikRoy
    ShoubhikRoy Member Posts: 8 Navigator
    5 Comments Name Dropper Photogenic

    Hello everyone! I am Shoubhik (based out of Bangalore, India) and I'm a consulting and advisory professional with 7 years of professional experience spanning across strategic planning, corporate growth strategy, and data analytics domains in chemicals, pharma, agritech and retail industries.

    Having worked in tech adjacent roles, yet strictly in non-saas industries, I am now trying to pivot my career into customer success roles in saas. On immediate short term level I am really keen to network with the CS leaders and know their career journey, especially if they have had a similar past background. I have already found some great posts with valuable insights that I have already started working on, but looking to learn from any mentors who have the time to do so.

    And finally while I cannot call myself a peer to all the CS professionals here at the moment, some day in not so far future I hope to be there, and then truly become your peers! And then I would love to participate in more engaging discussions within the addressable forums here.

    Thank you for reading this! Also in the mean time please reach out to me if anyone requires any help with corporate/competitive/analytics strategy and planning. Happy to help out on that!

    You can also find me on LinkedIn at www.linkedin.com/in/shoubhikroy

  • PiperWilson
    PiperWilson HLAdmin, Member Posts: 58 Seeker
    10 Comments GGR Staff First Anniversary 5 Likes

    Hello Shoubhik,

    Welcome to your journey! :)

  • veronica-v
    veronica-v Member Posts: 1 Newcomer
    First Comment Photogenic

    Hello! I am Veronica, and part of my role is managing a community of data literacy/data & analytics professionals. I'm here for great ideas and best practices to keep clients engaged and active in our Community…while implementing processes so that our Community can grow seamlessly!

    I'm based in the USA; happy to connect with everyone!! https://www.linkedin.com/in/veronica-vilski/

  • PiperWilson
    PiperWilson HLAdmin, Member Posts: 58 Seeker
    10 Comments GGR Staff First Anniversary 5 Likes

    Hi @veronica-v. It's great to meet you and I'm tickled to see another community person here.

  • David Kidwell
    David Kidwell Member Posts: 1 Newcomer
    First Comment Photogenic

    Hi everyone! My background is in sales and I'm currently new to CS as an SDR. It's both overwhelming and exciting to step into a new (for me) industry. I'm looking to learn from and connect with as many CS orientated people as possible. Don't be afraid to reach out!

    LinkedIn: https://www.linkedin.com/in/david-kidwell/

    Email: dkidwell@churnzero.com

  • PiperWilson
    PiperWilson HLAdmin, Member Posts: 58 Seeker
    10 Comments GGR Staff First Anniversary 5 Likes

    Hello, @David Kidwell. It's lovely to meet you!

  • Eddie Chavez
    Eddie Chavez Member Posts: 2 Newcomer
    First Comment Photogenic

    Eddie Chavez - (California)

    Good morning all, i am the Founder & Chief Growth Officer at Propelify.io. I began Propelify.io (website in slow progress) as a strategic consulting and advisory firm, focused on SaaS organizations with CS teams.

    I have working in the following industries:
    •⁠ ⁠SaaS
    •⁠ ⁠⁠Marketing Automation
    •⁠ ⁠⁠AI
    •⁠ ⁠⁠PLM
    •⁠ ⁠⁠Finance

    Extensive experience in:
    •⁠ ⁠⁠CS Leadership
    •⁠ ⁠⁠Support Leadership
    •⁠ ⁠⁠Operations
    •⁠ ⁠⁠GTM

    Please checkout my LinkedIn, where I share my Customer Success experience, strategies, leadership knowledge and musings.
    www.linkedin.com/in/eddie-m-chávez-248508

  • Shaun Porcar
    Shaun Porcar Member, CS Leader Posts: 22 Thought Leader
    Fourth Anniversary 5 Comments Name Dropper Photogenic

    Welcome aboard! Great to see some familiar faces 😁

    https://www.linkedin.com/in/eshaun

  • DbradyScaledCS
    DbradyScaledCS Member Posts: 17 Navigator
    Second Anniversary 10 Comments Name Dropper

    Hey there! I'm building a CS function at a digital marketing firm — lots of fun!
    Industries I've been involved with include: insurance, human capital management, entertainment, and currently in information services.

    Former leaders and direct reports say that my super power is human-centered leadership. I like to think I just enjoy being my team's (and my customer's) biggest fan. I enjoy studying leadership science, leadership history (Plutarch anyone?) and related philosophy.

    I'm studying econometrics at the moment. I enjoy finding data-driven causal relationships between things — and it's fun figuring out how to use these methods with smaller data sets. I find it especially useful when working on scale projects.

    Yeah, you can click this LinkedIn link or ready my daily blog to get a picture.

    But if you really want to learn more, let's schedule time to chat!

  • PiperWilson
    PiperWilson HLAdmin, Member Posts: 58 Seeker
    10 Comments GGR Staff First Anniversary 5 Likes

    Hi @DbradyScaledCS - I'm sorry I didn't see your post sooner. I'm so glad you're here.

  • archangelo12
    archangelo12 Member Posts: 1 Newcomer
    First Comment Photogenic

    Hi everyone! My name is Ashley and I'm a newly promoted Director of Customer Success for our startup, uConnect. We are an educational technology company selling a product to college and university career services offices.

    I'm here to learn best practices on:

    • Scaling and automation via one-to-many tactics and channels
    • Learn how to successfully engage CS teams in user community spaces
    • Increase CS lead generation with a focus on driving value for our clients, and
    • Tactics for getting our clients to be more self-sufficient with our product.

    More about me: Prior to uConnect, I came from the land of Higher Education and was a former client myself. So any best practices in the Customer Success industry are welcomed by me!

  • PiperWilson
    PiperWilson HLAdmin, Member Posts: 58 Seeker
    10 Comments GGR Staff First Anniversary 5 Likes

    @archangelo12

    Hi Angela,

    It's great to meet you! Our community is full of helpful people who are happy to help. 😎

  • DbradyScaledCS
    DbradyScaledCS Member Posts: 17 Navigator
    Second Anniversary 10 Comments Name Dropper

    Welcome @archangelo12 , and congrats on your recent promotion. If you want to geek out about scale any time, let me know. Would love to chat.

  • AdamSiggers
    AdamSiggers Member Posts: 1 Newcomer
    Photogenic First Comment

    Hello All! My name is Adam Siggers and I am a career Client Manager currently looking for my next role.

    • Experience: 15+ years, have managed clients, projects, and teams
    • Tech: SaaS, digital media, unified communications, professional services
    • Customers: B2B, government, financial institutions, media / PR, universities and more
    • Location: near Washington, DC
    • https://www.linkedin.com/in/adamsiggers/

  • PiperWilson
    PiperWilson HLAdmin, Member Posts: 58 Seeker
    10 Comments GGR Staff First Anniversary 5 Likes

    Hi @AdamSiggers

    Thank you for introducing yourself! It's nice to meet you, and I look forward to seeing you around!

  • Heather Wendt
    Heather Wendt HLAdmin, Member Posts: 339 Gain Grow Retain Staff
    100 Likes Second Anniversary 25 Insightfuls 10 Comments
    https://gaingrowretain.com/discussion/comment/12081#Comment_12081

    Welcome @AdamSiggers! Glad to have you on board…this will be a wonderful space to learn more about current trends and what is going on in the various realms out there.

    I wanted to encourage you to create a profile in our GGR Job Board - https://jobs.gaingrowretain.com/

    We have companies coming in and utilizing this space to identify potential candidates, so that might be a good resource for you.

    Looking forward to getting to know you!

  • shardesty
    shardesty Member Posts: 1
    First Comment

    Hello, everyone! It's technically the start of Q3 today but I did join a few days ago so thought I'd introduce myself here.

    Background: Marketing/Program Management
    Years Experience: 15 overall, but I am brand-spanking new to SaaS CS
    Superpowers: I am operationally-oriented (proficient at analyzing & improving tools, processes, and creating efficiency); I lead with empathy - both my teams and my clients
    What I'm Looking For: I am here to learn and meet new people

    https://www.linkedin.com/in/shaynahardesty/

  • jhsuccess
    jhsuccess Member Posts: 1 Newcomer
    First Comment Photogenic

    Hi everyone!

    Better late than never for introductions. My background is in sales, and I’m currently transitioning industries as a Customer Success intern at RecastSuccess. Though I'm new to SaaS CS, my years of customer-facing experience have prepared me well for this new endeavor.

    Outside of my professional life, I geek out on best health practices and fitness science. Any Jeff Nippard or Andrew Huberman fans in here?

    LinkedIn: https://www.linkedin.com/in/john-huynh-sf/

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