Office Hours Conversation - CX
Heather Wendt
HLAdmin, Member Posts: 336 Gain Grow Retain Staff
This week, @Julie Fox joined the GGR Office Hours to talk about the importance of memorable customer experiences along the entire customer journey. Would love to hear your thoughts on the following:
- Clearly CX, is bigger than a single team.... how do you work cross functionally to ensure a consistent experience?
- Share examples of memorable experiences throughout the customer journey
Tagged:
1
Comments
-
Someone in the call, maybe @Julie Fox, mentioned gifting customers. We did that from early on at ThoughtTrace (acquired by Thomson Reuters), sending fudge from Tiff's Treats from the customer success team as the very first step following the close of a net new customer.
5 -
@Doug Havlik love that idea! I have seen cookies from Crumbl or other spaces as well.
0
Categories
- All Categories
- 194 GGR Information
- 169 GGR Cafe
- 19 Welcome to the Community
- 6 Badge and Rank Program
- 195 Specialized Groups
- 27 Future Customer Success Professionals
- 806 CS Conversations
- 200 CS Conversations
- 34 CS Operations Conversations
- 272 CS Org Conversations
- 32 Industry Insights
- 197 Strategy & Planning
- 71 Customer Journey
- 715 Technology and Metrics
- 275 Digital CS (Engagement Programs)
- 203 CS Technology
- 237 Metrics & Analytics
- 17 Value Realization