👋 AI is everywhere- transforming products, changing roles, and pushing us to rethink how we work. But here’s what hasn’t changed: great customer success is still about clarity, empathy, and consisten…
Hello all! I'm new to GGR and am interested in a CS role at a company called Circle. They developed a platform for online communities (like this one), courses and events. I love their product, from wh…
Hello there, first time posting here so thank you for taking some time to engage. I'm currently a Manager of Customer Success for a SaaS company and I've been tasked with creating a new Digital CS Pro…
We know that equipping our customers for strong product adoption during implementation, onboarding, and beyond is critical, especially for those in the high ARR category. But how do you do this in an …
This week, @Julie Fox joined the GGR Office Hours to talk about the importance of memorable customer experiences along the entire customer journey. Would love to hear your thoughts on the following: C…
Hello there, I am reaching out to tap into the collective wisdom of this forum regarding strategies for improving customer retention rates in SaaS companies. Our company has been facing challenges in …
"When you say 'CS' that's a naughty word. So I don't believe in customer success. Because what does customer success do in most companies? They are basically either renewal people or they're guiding t…
Our organization is looking to evaluate what the experience should like for the various segments of customers ie high, medium, low and digital touch. I am struggling with how to format this conversati…
Does your company have a community but your CS team isn't yet utilizing it? @Brian O'Keeffe shares some ways that your community can have a positive outcome even beyond scaling. He shares 10 practical…
This week, Jeff takes a look at how CS teams have iterated over the years and then focuses on the most recent additions: Scaled Program Manager - stitches together digital experiences to come up with …
