The most recent content from our members.
I’m thinking about attending this conference in London for networking purposes and was wondering if anyone here will be attending or would like to? There is a Rev Ops day 1/27 and a CS day 1/28 at half the price of US conferences. $480 one day, $650 for both) Would love to meet up! Details:…
Hi, I manage Australia City Guide, a travel information website, and I’ve noticed that as our user base grows, our response times to customer questions and inquiries have started to increase. I’m looking for best practices or strategies to manage higher volumes of user queries effectively while maintaining a high level of…
👋 AI is everywhere- transforming products, changing roles, and pushing us to rethink how we work. But here’s what hasn’t changed: great customer success is still about clarity, empathy, and consistency. As companies race to adopt AI, Customer Success teams are uniquely positioned to guide that journey. We're not just…
Hello all! I'm new to GGR and am interested in a CS role at a company called Circle. They developed a platform for online communities (like this one), courses and events. I love their product, from what I've seen/heard so far. I've been in Skool and Thinkific groups/courses and Circle honestly seems like the best product…
Hello there, first time posting here so thank you for taking some time to engage. I'm currently a Manager of Customer Success for a SaaS company and I've been tasked with creating a new Digital CS Program. I currently have one Digital CSM to support this effort and my company does not currently have a true CSP (Gainsight,…
We know that equipping our customers for strong product adoption during implementation, onboarding, and beyond is critical, especially for those in the high ARR category. But how do you do this in an age where resources are limited? You build out a content center that is second to none! Share some ways content is making a…
This week, @Julie Fox joined the GGR Office Hours to talk about the importance of memorable customer experiences along the entire customer journey. Would love to hear your thoughts on the following: Clearly CX, is bigger than a single team.... how do you work cross functionally to ensure a consistent experience? Share…
Hello there, I am reaching out to tap into the collective wisdom of this forum regarding strategies for improving customer retention rates in SaaS companies. Our company has been facing challenges in this area; and we are keen to implement; effective solutions to ensure long-term customer loyalty and reduce churn. We have…
"When you say 'CS' that's a naughty word. So I don't believe in customer success. Because what does customer success do in most companies? They are basically either renewal people or they're guiding the customer around to how to use the product. But if you ask the tough of customer success, can they sell the product? No.…
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