In my career, I've launched a fair amount of client-facing education programs including video-based courses, partner certifications, webinars, monetized training sessions, etc. The amazing thing though is that I'm ALWAYS uncovering new tools, methods and innovations in this niche and was curious about your own experience launching customer facing training, performance support or documentation.
As such, I would love it if you took a couple of minutes of your day and to share your own experience, tools, tips, tricks, successes and failures here if you have relevant experience.
I'll add a comment shortly where I'll share my own two cents.