Help! Strategies for Value and Sales Alignment

Hi everyone! I’m new to the GGR site and looking forward to sharing ideas.

I have one question to kick things off. I’ve been at my current company for 5 years, and we have a revolving door of General Managers. Our current GM is clueless about what a CSM does. We have to keep defining the role of Customer Success for him, as he feels that CSMs are just note-takers. Annoying

What best practices or thoughts do you have on how to continually demonstrate the value of a CS team?

I’d love to hear your insights on how to align Customer Success with Sales. What strategies do you recommend for setting the right coverage model to support sales?

I appreciate any and all insights. I feel I’ve done it all and would love to brainstorm with others. Thanks!