What’s the Difference Between a Good CSM and a Great One?

Hey CSM crew 👋

I’ve been thinking a lot lately about what separates the good from the great in our role.

Here’s my take:
✅ Good CSMs answer questions.
🔥 Great CSMs anticipate them.

✅ Good CSMs follow up.
🔥 Great CSMs follow through — with value.

To me, it’s all about intentionality.
It’s not just reacting — it’s thinking two steps ahead and showing up with purpose.

🎥 https://vm.tiktok.com/ZNdBVMLdj/

So let’s crowdsource some inspiration:
What’s one small thing you do that makes a big difference for your clients?

👇 Drop it below!