Hey CSM crew 👋
I’ve been thinking a lot lately about what separates the good from the great in our role.
Here’s my take:
✅ Good CSMs answer questions.
🔥 Great CSMs anticipate them.
✅ Good CSMs follow up.
🔥 Great CSMs follow through — with value.
To me, it’s all about intentionality.
It’s not just reacting — it’s thinking two steps ahead and showing up with purpose.
🎥
https://vm.tiktok.com/ZNdBVMLdj/
So let’s crowdsource some inspiration:
What’s one small thing you do that makes a big difference for your clients?
👇 Drop it below!
