Hi everyone, I’m Rohin, and I’m excited (and a little nervous) to be here!
My background spans hospitality, brand marketing, and SaaS consulting, where I’ve learned how to build relationships, understand customer needs, and deliver value through structured processes. Over the past year, I’ve been working hard to pivot into Customer Success because I know the skillset I’ve built relationship management, empathy, structured communication, and problem solving aligns perfectly with this role.
To show my commitment, I earned my CCSM Level 1 certification and built a full Customer Success portfolio that includes a Success Plan, QBR deck, Onboarding Checklist, and Scaled CS assets. (Happy to share if anyone’s interested, it’s been a great learning project!)
That said, I’ll be honest: making a career pivot is scary. I worry about being “too new” to CS even though my past experience overlaps heavily with what great CSMs do every day. I joined this community because I don’t want to walk this path alone.
I’m looking for mentorship and guidance from those who’ve walked this road before me.
A few questions I’d love your input on:
- What’s the best way to position a pivot into CS when talking to hiring managers?
- Which skills should I double down on early to stand out in interviews?
- How did you personally get started in CS and what do you wish you’d done differently?
I’m really grateful to be here and look forward to learning from all of you.
— Rohin
