I am hiring a Director of CS OPS - role: https://grnh.se/l0mzsspe1us base salary $165-200k OTE= $185 - 215K+
Hi Drew,
I came across the Director, Customer Success Operations opening and wanted to reach out directly, even though I'm not applying for the full-time role itself.
I've spent 16 years building and running support/CS operations , including standing up a support function from zero, leading CS across CEE for a global brand, and most recently running Customer Support through a fast-growth phase at a SaaS company (backlog, SLA adherence, cross-team process work very close to what's described in your posting). One result I'm proud of: I took overdue AR from 40% down to 2% by fixing support processes, not finance ones , the kind of cross-functional, systems-level thinking this role seems to need.
If the search for a full-time Director takes longer than expected, or if a fractional/interim option makes sense while you evaluate the right permanent hire, I'd welcome a conversation. I currently work with B2B SaaS companies in a fractional capacity , coming in for a defined number of hours per week to build the systems, playbooks, and health-scoring foundation a role like this needs, without the full-time commitment upfront.
Happy to share more about my background if useful.
Best, Ioana Marcusanu
