We're going into a session where we will be talking to a number of CS Leaders and CSMs about Success Plans.
I'm curious from this group - what are some of the common mistakes you run across when implementing success plans? Both from a leader perspective and from a CSM perspective.
@Alex Farmer @Sara Bochino @Matt Myszkowski @Kristi Faltorusso @Alex Tran @Will Pagden @Sheryl Hawk @Willow Moellering