I'm not in a position to see the P&L sheet to see what Customer Success Platforms cost so I want to get a good understanding even if it is on a per license basis.
thanks @Andreas Knoefel so what does that look like and what are the target goals you have for CAC spend versus operation cost?
I am looking at this from a different angle: What does my whole Customer Success operation cost to support the capabilities I (would like to) have:
and compare this against our CAC for
to assess, if the company as a whole and the CS team are profitable and within standard ranges.
