Question for CS Leaders: what benchmarks did you feel were necessary to being strongly considered fo
Some I have heard from close CS friends
- Get familiar with P&L based decisions
- Lead a customer success project
- Coach up a specialist, associate, or underperforming CSM
- Work in a key segment and excel in that segment
- Develop an internal process
What were the things you, your mentor, or your leadership checked off your list before recommending your promotion?