Hi all,
We are looking to build our Ideal Customer Profile - to help our revenue and product teams to align priorities and strategies to execute on.
From a Customer Success point of view:
- What has been valuable to you in having an Ideal Customer Profile (ICP)?
- What customer data and metrics have you looked at when defining this profile?
- Do you assess/score your new customer against this Ideal Customer Profile to support onboarding and journey mapping?
- What key qualitative information is useful to define in the ICP ?
If you have any resources or tips and tricks on facilitating the the process on this I would greatly appreciate it.
Cheers,
Pam