What value do you see in Certifications? An example is the Gainsight cert tests on best practices in
Comments
-
Training and enabling the CSMs is a top three priority for me in 2020. If a certification is the most effective path at the best rate, then I see plenty of value in certifications - from SuccessLeague, SuccessHacker, Gainsight, etc. Do I hire people based on the certifications they have or don't have? No, and I lean more on demonstrated attributes. And that's worked well for me.
0 -
My Gainsight certs have been able to get me past the recruiter even when I didn't have the minimum required time in position. It is my skills that I lean on in the interview phases.
What I also find is that many companies vary in terms of Customer Success core competencies and a certification can help bridge some of those gaps. example are companies that currently do not have their CSMs responsible for upsell and cross sell can learn more about these efforts through certification
0 -
Certification helps but it's not solely the only criteria on hiring. Now certifying the customer success team brings competitive advantage, specially if you partner with someone that has accreditation. On my case I'm investing on certifying the CSMs cross the globe with our Partner SuccessHacker whose as of today I see to have the best neutral non linked to a software platform on the industry. Also I'm investing on other related certifications like ITIL, PMP, Azure depending on their customer base and market segmentation.
0
Categories
- All Categories
- 6 GGR Information
- 151 GGR Cafe
- 19 Welcome to the Community
- 6 Badge and Rank Program
- 1 Specialized Groups
- 17 Future Customer Success Professionals
- 16 CS Conversations
- 186 CS Conversations
- 962 CS Operations Conversations
- CS Org Conversations
- 33 Industry Insights
- 196 Strategy & Planning
- 649 Customer Journey
- 8 Technology and Metrics
- 280 Digital CS (Engagement Programs)
- 208 CS Technology
- 93 Metrics & Analytics
- 17 Value Realization