Communication Workflow / Technology
I have seen team uses multiple channel for communication like Slack, WhatsApp, Google Hangout, Email, Google Drives (share files), Confluence and individual members some of their own apps based on their ease of using to manage their own task.
Would like to get some recommendation from the team to understand what are best process to manage the communication flow between Sales > CSM > Product > Customer.
There are many conversation happen with regards to procurement, agreement, project updates, change request, expectation settings with customer and many during a life cycle of project.
Sometimes communications are lost in different channel and cost huge to client service team.
How you manage such conversation in your organization?
Is there any specific technology that helps to support this?
Any framework during the communication workflow?
Love to hear how you have seen this working and any roads that not to travel.
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