How do you walk the line of providing a contextualized action-oriented plan that demonstrates you're the right person without giving up the complete recipe BEFORE you're hired?
Shaun - it is not really answering your question, but you may want to consider answering these questions.
I think these are great points that all CS leaders should be able to answer any way.
https://www.saastr.com/top-3-questions-for-customer-success-manager-interview/
My 90-day plan is in the context of achieving CS excellence and to get NRR to 140+. I share anonymized results from the past, for both a consulting gig and a full-time role. The steps are
Tough question. I err on the side of believing that people will do the right thing and are not just using me to get free consulting. I also believe that having a plan is not the same as being able to execute it successfully. During the presentation, I like to point out that the devil is in the details and finding someone who can successfully make this plan happen is not a given. In the end, if they take my plan and don't hire me, I will at least know that I wouldn't want to work with those people anyway. And Karma's a bitch.
A valuable lesson I learnt when applying for CS leadership roles. Ask what is the one metric that CS will exclusively own. If there isn't one, I would always be nervous around the longevity of the CS function. You need to be able to differentiate your role, function and the value to your business.
