Time AND deliverables tracking tool

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Thomas Hussenet
Thomas Hussenet Member Posts: 9 Contributor
edited July 2020 in CS Technology

Hello all

We are moving a part of our service offer (the professional service one) from days to deliverables =>Aka client is buying 12 days of service now vs. packages of deliverables in the future

I will need a tool able to track both dimensions:

Time (to track efficiency and calculate margin)

AND

Deliverables (to report to client progress and status on % usage on packages he/she bought)

(We need one unique tool in order to get both data thanks to only one input from our PS team member)

Would you have one in mind?

NB: For Customer Success, we are already using ChurnZero

Thanks a lot!

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Comments

  • Brian Hartley
    Brian Hartley Member Posts: 185 Expert
    First Comment First Anniversary
    edited June 2020
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    @Thomas HUSSENET Not sure if this is exactly what you are looking for but Mavenlink checks a lot of your boxes.

  • Sara Bochino
    Sara Bochino Member Posts: 21 Thought Leader
    First Comment
    edited June 2020
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    @Thomas HUSSENET we use Workfront in a bit of a non traditional use case, but have really found a ton of impact out of our investment using Gainsight in conjunction with Workfront.