Hello all
We are moving a part of our service offer (the professional service one) from days to deliverables =>Aka client is buying 12 days of service now vs. packages of deliverables in the future
I will need a tool able to track both dimensions:
Time (to track efficiency and calculate margin)
AND
Deliverables (to report to client progress and status on % usage on packages he/she bought)
(We need one unique tool in order to get both data thanks to only one input from our PS team member)
Would you have one in mind?
NB: For Customer Success, we are already using ChurnZero
Thanks a lot!