Time AND deliverables tracking tool

Thomas Hussenet

Hello all

We are moving a part of our service offer (the professional service one) from days to deliverables =>Aka client is buying 12 days of service now vs. packages of deliverables in the future

I will need a tool able to track both dimensions:

Time (to track efficiency and calculate margin)

AND

Deliverables (to report to client progress and status on % usage on packages he/she bought)

(We need one unique tool in order to get both data thanks to only one input from our PS team member)

Would you have one in mind?

NB: For Customer Success, we are already using ChurnZero

Thanks a lot!

Sara Bochino

@Thomas HUSSENET we use Workfront in a bit of a non traditional use case, but have really found a ton of impact out of our investment using Gainsight in conjunction with Workfront.