I recently helped with the planning, execution, and launch of my company's first ever tech touch / digital-led customer segment.
I'm currently a Client Outcomes Manager (our version of CSM) and have been for the 1.5 years I've been with the company. I now oversees the tech touch segment on top of managing customers day-to-day.
I'm looking to go to management to request a title change, but not sure how. Some titles I'm thinking of:
- Client Outcomes Digital Led / Tech Touch Lead
- Client Outcomes Manager & Digital Led Program Manager
For those of you who have been promoted before, how did you manage this conversation? What was your approach to management?