Customer Success focus for 2020 and Vision
Contributor 
In the beginning of Q4 2019 I've worked on an external presentation named "how we became "Customer Obsessed company" which told our story, my focus for 2020, funny to look at what we've prepared just 4-6 months ago and what we are focused on now and of course my Customer Success Vision.
I'll be happy to discuss this and more.
Link to a video of a webinar regarding: https://www.youtube.com/watch?v=KSmSi2pyWFk