Churn prevention recommendations

Dave Williams

Hi all - interested to hear your experience if you've worked with any "churn prevention" solutions, bonus points if it was a software vendor. Here's the background...

We're building a customer health index from the ground up to 1) introduce a leading indicator to compliment retention, 2) provide my execs with visibility, transparency, and access to the real-time health of our customer base, and 3) highlight opportunities and prevent churn. The ultimate goal is to build and automate the index, but churn prevention has the ROI "punch" needed to get budget. 

Given this, does anyone have any solutions to recommend? Thanks!