Hey Everyone,
Having been in the CS world for nearly 5 years in Australia, I was early in what is one of the fastest-growing roles in the Australian job market (if not the world). I have friends ask me all the time how they are best to make the move into Customer Success especially if you work in an industry that is not Tech. For example, I have a friend who is an environmental consultant that is wanting to pivot into a CSM role but doesn't feel like she can (despite I think she is capable)
What advice or tips would you give them?