How customer-centric are you?
Currently, I am in the process of completing #csm level 1 course by #successhacker and one of the modules is around customer-centricity.
It poses the question of how customer-centric are you and your organisation.
As a #CS community, we all think we are customer-centric but we can all do more.
You can do more by
-When developing a new process or product, ask yourself how will this impact your customer.
-Invite your customer to lunch and learn. (Virtual for now)
-Make the customer part of your solution- Walk through your processes as if you were the customer
-Listen to your customer- Ultimately they will have the most relevant feedback on your product as they use it the most
-Link employee culture to customer outcomes.
How else can you or your organisation be more customer-centric?
#customersuccess
