Adoption Features: Survey/Benchmarking

Baba Majekodunmi

Hello Everyone!

I have a question about Adoption features, and the best way to survey customers to see whether or not they know how to use those features.

we have to rely on a survey because our software, at least the one in question isn't saas, and is still onprem, but now under subscription pricing. But of course I'd like the survey to be open for any customer to access it and for us to use the data  as a guide/benchmark for leading indicators of success.

Has anyone done something like this before? I was planning on using SurveyMonkey. Any thoughts on this?

Best Regards,
Baba