E-learning tool set up

Thomas Hussenet

Hello all

With the aim to decrease the use of our professional services, increase self-support and give the opportunity to our clients and partners to increase their knowledge of all the features offered by our software, we deployed at the beginning of the year an E-learning platform.
As of now its scope is E-learning and certification (as the one you can get for Google Analytics for instance)

My concern today is related to the best use of license / cost of such tool so as to get the maximum of it without reaching sky scrapping costs
If you have such tool deployed, how is the licence structured?
- Do you have fee per user? per nominatived user?
- Do you have rolling fee, meaning x slots that can be used subsequently by different users?
- Do you give access for a given period to one user and then give it to another one? (But how to track progress in that case if you have different E-learning module?)
- How do you manage clients/users leaving their firm? (After X weeks without using the E-learning tool, they received incenctives to re-connect in first mails but then are kicked out?)
- ...

Any insight or tips would be more than useful

Besides, as of now E-learning is something we offer for all our client segments (as anything that can increase client knowledge and decrease use of my team support is welcome), however you might have made different choice to distinguish your offers?

Thanks a lot - Have a nice week
Thomas