Strategy Sessions with CS team

Julie Schifter
Julie Schifter Member Posts: 23 Thought Leader
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edited November 2020 in Strategy & Planning
Hi GGR network :) 

I am currently preparing a strategy session for 2021 with an entirely new customer success team. Det session involves a large account with multiple entities and as such multiple needs and the purpose is to enable a CS WoW in 2021 and growth potential in the different entities within the account.  
In that connection I am curios to hear you on the following: 

What is important to focus on in such a strategy session?
Does any of you have a framework for a yearly customer success strategy? 
Does any of you have a great workshop framework used for creating strategies? 

All the best