Looking to collaborate regarding experiences with Customer Success in a Partner-Centric Model

Hello Community,

Do any of you have experience building out Customer Success where your model is 90% Channel vs 10% Direct? I'm interested in building out a Playbook for Partners to follow as the delivery of the CSM function. Also, I'm thinking about how Partners would be compensated for the success of their customers. I have some radical progressive thoughts but I'm not sure how Partners would feel toward these. Anyway, I'm interested in the broad strokes of the model you've setup, compensation, and KPIs/SLOs/OKRs etc.

Thank you,

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Michael Sare
Voxel51
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