Looking to collaborate regarding experiences with Customer Success in a Partner-Centric Model

Options
Michael Sare
Michael Sare Member Posts: 7 Contributor
edited August 2023 in CS Org Conversations
Hello Community,

Do any of you have experience building out Customer Success where your model is 90% Channel vs 10% Direct? I'm interested in building out a Playbook for Partners to follow as the delivery of the CSM function. Also, I'm thinking about how Partners would be compensated for the success of their customers. I have some radical progressive thoughts but I'm not sure how Partners would feel toward these. Anyway, I'm interested in the broad strokes of the model you've setup, compensation, and KPIs/SLOs/OKRs etc.

Thank you,











------------------------------
Michael Sare
Voxel51
------------------------------
Tagged:

Comments

  • Chris Dizon
    Chris Dizon Member Posts: 7 Contributor
    Name Dropper First Comment Photogenic First Anniversary
    Options

    I would love to talk show with you about many of the topics you listed. Feel free to PM me if you are still interested. Cheers, Chris