Ed -Tech Customer Success; Metrics/Thresholds for Trigger Alerts
Seeker 
Hello!
I'm looking to connect with other CS folks in the EdTech space regarding their approach to metrics and thresholds to trigger CSM customer engagement. Our CS org is relatively immature but we are to the point where we need to work on our automation and triggers in order to scale our customer reach.
Any insights are appreciated! Thankful for this group and forum to connect with other CS leaders!
I'm looking to connect with other CS folks in the EdTech space regarding their approach to metrics and thresholds to trigger CSM customer engagement. Our CS org is relatively immature but we are to the point where we need to work on our automation and triggers in order to scale our customer reach.
Any insights are appreciated! Thankful for this group and forum to connect with other CS leaders!