Customer Success in Benelux Region

I am currently exploring the European (esp Benelux) Customer Success industry in depth. Trying to understand the strategies that worked in customer onboarding and advocacy. Which engagement practices work to maintain a successful rapport with the customer? How open are the B2B clients to unconventional retention ideas? Has anyone experienced any client behavior/pattern/requirement which was different from the US market?
Please share your experiences. Thank you

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Onboarding

Retention

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