Customer Success in Benelux Region

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System HLAdmin Posts: 7 Gain Grow Retain Staff
First Comment Photogenic
edited August 2023 in CS Conversations
I am currently exploring the European (esp Benelux)  Customer Success industry in depth. Trying to understand the strategies that worked in customer onboarding and advocacy. Which engagement practices work to maintain a successful rapport with the customer? How open are the B2B clients to unconventional retention ideas? Has anyone experienced any client behavior/pattern/requirement which was different from the US market? 
Please share your experiences. Thank you