Has anyone here successfully implemented OKRs for Customer Success?

Ashna Patel
Ashna Patel Member Posts: 13 Thought Leader
edited April 2022 in CS Org Conversations
I have found some helpful articles/videos around OKRs for CS but would love to learn from experiences if anyone is currently adapting it for their CS teams/processes. Thank you! 

#OKRs
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  • Anisha Hullihen
    Anisha Hullihen Member Posts: 1 Seeker
    edited December 2020

    We have used OKRs for CS in the past quarters, but we've decided to transition to annual Big Bets with quarterly OKRs that are specific to company goals now. 

  • Ashna Patel
    Ashna Patel Member Posts: 13 Thought Leader
    edited December 2020
    Anisha Hullihen Thank you for getting back to me.

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