Has anyone here successfully implemented OKRs for Customer Success?

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Ashna Patel
Ashna Patel Member Posts: 13 Thought Leader
edited April 2022 in CS Org Conversations
I have found some helpful articles/videos around OKRs for CS but would love to learn from experiences if anyone is currently adapting it for their CS teams/processes. Thank you! 

#OKRs
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  • Anisha Hullihen
    Anisha Hullihen Member Posts: 1 Navigator
    edited December 2020
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    We have used OKRs for CS in the past quarters, but we've decided to transition to annual Big Bets with quarterly OKRs that are specific to company goals now. 

  • Ashna Patel
    Ashna Patel Member Posts: 13 Thought Leader
    edited December 2020
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    Anisha Hullihen Thank you for getting back to me.