*Update*
I have received such overwhelming responses from folks who have had a positive experience with GS, and have set up meetings to learn from them. In addition, Nick Mehta, the CCO, VP of PS have all approached me personally to see how we can improve the process and the experience. There has been a success plan put in place in order to ensure that nothing falls through the cracks. Gainsight is totally stepping up to the plate and demonstrating what to do with a less satisfied customer, and how to put forth a healthy and effective recovery plan. I am encouraged and looking forward to using Gainsight to it’s full potential to help me manage my team and customers effectively.
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Hi All,
I'm going now into month 6 of my onboarding with Gainsight. It's pretty ironic how It's been such a negative experience. Recently I added a paid TAM with gainsight just to get this going the way it needs to be. In parellel, I'm still working with my orginal PS team, who have not completed the original tasks.
I am looking to take a different approach now in order to fix this nightmare. I'm looking for someone who has lead a successful onboarding with gainsight, to get some advice. I want to see what I can do to help manage my gainsight team and help them help me.
TIA!
- Effie