Hey guys
I've recently joined the GGR community and think there are some great insights shared across the forum!
One thing I've been searching for and haven't quite found is how you might deal with low, neutral and good health scores.
We've drafted out our version 1 health score for our firm and understand what it needs to look like.
I was just wondering if you guys had any tips or insights around how you have improved poor/neutral health scores in the past and methods that you have found to be effective?
To my mind the action would be based on the biggest churn contributor for a specific client, and some ideas I have gathered from research are as follows:
- Engaging clients with narrow feature usage in product coaching and training provided those features align with their goals
- Encouraging engagement through automated e-mails, personal emails or phone calls
- Re-alignment calls with a CSM to understand changing business priorities/goals and how our product fits into that.
I'd love to hear what you guys think.