Setting up new Customer Success Department
Thought Leader 

Updated by Heather Wendt
Hello everyone,
This post is to help someone in the GGR community who is looking for some insight.
Here is a scenario: You are hired to set up a new Customer Success Department. There department currently functions in a more reactive manner rather than proactive. Currently Customer Success Department is more of a cost of doing business, rather than a function of growth. How do you change that mindset across entire company, including Senior Leadership team?
Thank you all for your input.
This post is to help someone in the GGR community who is looking for some insight.
Here is a scenario: You are hired to set up a new Customer Success Department. There department currently functions in a more reactive manner rather than proactive. Currently Customer Success Department is more of a cost of doing business, rather than a function of growth. How do you change that mindset across entire company, including Senior Leadership team?
Thank you all for your input.