Setting up new Customer Success Department

User: "Anastasia Magnitskaia"
Thought Leader
Updated by Heather Wendt
Hello everyone, 

This post is to help someone in the GGR community who is looking for some insight. 

Here is a scenario: You are hired to set up a new Customer Success Department. There department currently functions in a more reactive manner rather than proactive. Currently Customer Success Department is more of a cost of doing business, rather than a function of growth. How do you change that mindset across entire company, including Senior Leadership team? 

Thank you all for your input.

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