Stepping into a startup as the first Customer Success hire is both an exciting and daunting challenge. At Realtime Robotics, I have the unique opportunity to build the foundation for a CS-led organiza…
Hello there, first time posting here so thank you for taking some time to engage. I'm currently a Manager of Customer Success for a SaaS company and I've been tasked with creating a new Digital CS Pro…
Hello! I'm working with marketing on unifying our marketing campaigns and our scaled CS emails. Does anyone have suggestions on how to create a 360 view of all campaigns?Plus addressing scheduling?
I think we can all agree that customer success is evolving quickly. One topic that has been discussed quite a bit is the idea of self-service or "customer led". Candidly, I feel a bit conflicted. - As…
I was given permission by the author of this post, Daphne Costa Lopes, Director of Customer Success at Hubspot to re-purpose the LinkedIn post below here. Daphne posted this thread on LInkedIn just a …
Hey! I am on a Digital Customer Success team (100+ accounts per person) and am helping build out the program. I have a couple of questions: 1) For non-telemetry (no product usage) insights, what sort …
Hello, GGR Community! I've read the many past posts about what interview questions you may be asking of new CS candidates but I'm flipping the script a bit here: I'm headed into 3rd and final round of…
Scaled CS is a hot topic as companies are scrambling to maintain a high level customer experience with resources that are more limited than ever. This week, Nicole Saunders spends some time with @Jeff…
Tune in this week as Tessa Thorburn joins Jay to continue the conversation about scaling CS. Definition of CS Driving the most impact and realizing the most outcomes in the most effiecient way possibl…
This week, @Mike Sasaki joins @Jay Nathan to continue the conversation about scaled CS. In this episode, Mike shares his experience with great examples and practicial tips that have helped him scale m…
