How have your CS orgs established/maintained a solid relationship with Product?

User: "Dan Maldonado"
Contributor
Updated by Heather Wendt

At my old company (Procore), I was a part of the Strategic Product Consultant team, which operated as the bridge between CS and Product. A few of our key responsibilities were: 

  • Being an extension of Product Managers in our knowledge of the roadmap
  • Consulting on GTM strategies
  • Monitoring customer feedback in UserVoice
  • Educating CS and clients on upcoming/new releases
  • CS resource as industry and product experts

Just curious about this group's experience and if this role is being utilized elsewhere!

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