At my old company (Procore), I was a part of the Strategic Product Consultant team, which operated as the bridge between CS and Product. A few of our key responsibilities were:
- Being an extension of Product Managers in our knowledge of the roadmap
- Consulting on GTM strategies
- Monitoring customer feedback in UserVoice
- Educating CS and clients on upcoming/new releases
- CS resource as industry and product experts
Just curious about this group's experience and if this role is being utilized elsewhere!
