Reporting lines in global teams

Angela Guedes

Hi everyone. Hope your are all save and healthy.

Question about reporting lines: when working with global CS teams, what's your experience with reporting lines?

Do you have the local CS structure reporting to regional managers or to a VP/C-level directly?

Do you work with solid/dotted lines or matrix structures?

As we envision hiring more CSMs the US but probably keep our VP here (that also looks after Support, Education and Community), we're wondering what might make sense. So exploring how other companies are doing.

Thanks in advance!