@Alex Farmer wrote a good article here on the most important metrics to track.
https://www.gaingrowretain.com/blogs/alex-farmer1/2021/01/12/top-five-metrics-to-track-on-your-customer-successI am currently working on revamping my CS revenue metrics and KPIs.
For sure missing a lot on the list, but the list is specifically focused on revenue management and less on customer service, NPS, and onboarding.
What revenue metrics am I missing?
- Net Churn- Customer Churn- Revenue Churn- ARPU- Customer lifetime- LTV- MRR- Cohort analysis