How will this reflect on Customer Success?
By 2025, 40% of customer service organizations will become profit centers by becoming de facto leaders in digital customer engagement. Gartner reveals the top #CustomerService and support #predictions for 2021 and beyond...
Top Customer Service and Support Predictions for 2021 and Beyond
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| Top Customer Service and Support Predictions for 2021 and Beyond |
| Customers, strategy, organization and technology will evolve customer service organizations over the coming five years, according to Gartner customer service and support predictions for 2021. The customer service and support function will see radical changes in 2021 in an ongoing response to the effects of the pandemic. |
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How to Transform Customer Service and Support From a Cost Center to a Profit Center (gartner.com)
