Hi CS Community! We are in search of a Customer Sucess management software (Gainsight, ChurnZero, C
Thought Leader 
Right now SalesForce and Intercom are not doing enough to decipher the customers in need! We need health scoring, and to identify clients in risk of churn. Does anyone have direct experience with any Customer Success Management tools and can share their experience? I would love to pick your brain on what worked and what didn't before making the investment! Many thanks! 
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Thought Leader
Dana - we are in a similar boat. Currently we are using some custom built excel dashboards to gather data and test our hypothesis around client health. As for tooling, you may want to look into Catalyst also.
Expert 
Hey @Dana Gibilaro current ChurnZero shop. Happy to speak about our experience. brian.hartley@rfp360.com if you want to chat!
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Hi Dana - We use Strikedeck and I'm happy to share our experience.