Customer Success in Membership Organizations

Caitlin Hume
Caitlin Hume Member Posts: 1 Navigator
edited August 2023 in CS Conversations
Hi all!

New joiner to this community and I've already learned so much in the past week.

I'm the Senior Director of Member Success for a membership-based organization. Our company serves purpose-driven executives and business leaders who are - or want to be - at the forefront of socially responsible business practices and the stakeholder economy. 

I'm wondering if there are any other customer success leaders here who work for a membership organization, versus a SaaS company? While 99% of CS best practices still apply to my role, it'd still be nice to have connections to others with similar org structures and role challenges.

Thank you!


  • Jake Smith
    Jake Smith Member Posts: 4 Seeker
    First Anniversary
    edited February 2021
    Hey Caitlin -

    I recently transitioned from leading a Customer Success team for a SaaS company to leading a Customer Success org for a membership organization. Definitely so much that is similar, but there are differences, too. Happy to connect!