Hello all! I'm new to GGR and am interested in a CS role at a company called Circle. They developed a platform for online communities (like this one), courses and events. I love their product, from wh…
Did you miss this week's Office Hours? Don't worry! We have you covered with a summary of the topic and conversation! Are you prioritizing team enablement this year? Or maybe you are an IC who is tryi…
The market and financial fluctuations impact your customers, and it is important that you identify any risks to deals or renewals and create a relevant POV to create effective messaging and engagement…
Look no further! LinkedIn has recently released a Professional CS Foundations course, and already 200 professionals have completed it! Endorsed by ChurnZero (one of GGR's terrific sponsors!), it takes…
We have all been there…suddenly you look up and take a moment only to realize you have been operating too far down in the weeds. What are some of the techniques you are using to prevent this?
I would like to talk about referrals! As a CSM on the job hunt I am told that my best chance at scoring an interview is through a referral, but how do I go about doing that? Who do you ask? Where do y…
Hi there! I've recently joined an early stage start-up as the Customer Success lead. Really looking to connect with folks in the same boat and I was wondering if there are any communities for those wh…
Quick Promotions After 6 years at a FAANG company, I was excited to join the startup world where I would have more autonomy and could gain experience quickly. That worked out! I've since worked at thr…
Hi GGR community! As a CSM, I've been an IC for the my entire career in Customer Success. As I am looking to progress in my career, I am debating what path I want to go through. I love helping others …
