The most recent content from our members.
Hello all! I'm new to GGR and am interested in a CS role at a company called Circle. They developed a platform for online communities (like this one), courses and events. I love their product, from what I've seen/heard so far. I've been in Skool and Thinkific groups/courses and Circle honestly seems like the best product…
Did you miss this week's Office Hours? Don't worry! We have you covered with a summary of the topic and conversation! Are you prioritizing team enablement this year? Or maybe you are an IC who is trying to figure out how to grow your skills and close some gaps…either way, check out the summary of our conversation with…
The market and financial fluctuations impact your customers, and it is important that you identify any risks to deals or renewals and create a relevant POV to create effective messaging and engagement. An example for increasing your knowledge without having to become a financial expert is using ChatGPT prompts to see if…
Look no further! LinkedIn has recently released a Professional CS Foundations course, and already 200 professionals have completed it! Endorsed by ChurnZero (one of GGR's terrific sponsors!), it takes you through 6 hours of courses such as: Building Rapport with Customers Sales: Customer Success Onboard New Customers for…
We have all been there…suddenly you look up and take a moment only to realize you have been operating too far down in the weeds. What are some of the techniques you are using to prevent this?
I would like to talk about referrals! As a CSM on the job hunt I am told that my best chance at scoring an interview is through a referral, but how do I go about doing that? Who do you ask? Where do you look? HOW do you ask?? Having been on the networking game for some time now I am still finding myself struggling with not…
Hi there! I've recently joined an early stage start-up as the Customer Success lead. Really looking to connect with folks in the same boat and I was wondering if there are any communities for those who establish CS teams and processes from the ground up? Also, would really appreciate any helpful playbook templates. Thanks!
Quick Promotions After 6 years at a FAANG company, I was excited to join the startup world where I would have more autonomy and could gain experience quickly. That worked out! I've since worked at three small startups and progressed from CSM to Senior CSM and now Head of CS. But I've moved up quickly and I don't totally…
Hi GGR community! As a CSM, I've been an IC for the my entire career in Customer Success. As I am looking to progress in my career, I am debating what path I want to go through. I love helping others achieve their goals and coaching them towards those positive outcomes, both customers and my team whenever I have the…
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