Website - Customer Experience/Success/Support Page

Options
Matt Myszkowski
Matt Myszkowski Member Posts: 143 Expert
First Comment Photogenic First Anniversary
edited February 2021 in CS Technology
Hi All,

I have an opportunity to design and influence the design of our CX page on our corporate website.

Who else has done this, what do you consider, what good examples are there out there?

Thanks,

Comments

  • Jeff Breunsbach
    Jeff Breunsbach Member Posts: 266 Gain Grow Retain Staff
    5 Insightfuls Photogenic First Anniversary GGR Blogger 2022
    edited February 2021
    Options
    I feel like we're copying each other in terms of some of the initiatives we're working on! 

    I'm building out a page like this for our customers.  We're in the midst of designing and thinking about the right level of content, etc. 

    Some considerations: 
    • How are we going to make you successful
    • Roles on the team and why they're involved
    • Reinforce the self-service resources available
    I've been looking for examples as well, but haven't found many that hit the nail on the head.
  • Samma Hafeez
    Samma Hafeez Member Posts: 24 Expert
    First Anniversary
    edited February 2021
    Options
    Would like to follow this thread as well! 

    Not sure if this hits on what you are looking for, but check out https://support.tricentis.com/.  Tricentis has a really robust Support motion that has enabled them to scale on multiple fronts. They integrate Support with their Community + Customer Training/Learning operations.

    Curious if anyone has ever used Wix Answers?  New to me, seems more B2C, scrappy and quick. I just signed up for a free trial to mess around, but curious if any serious B2B startups are leveraging.  Their omnichannel, freemium model piqued my interest.
  • Matt Myszkowski
    Matt Myszkowski Member Posts: 143 Expert
    First Comment Photogenic First Anniversary
    edited February 2021
    Options
    @Jeff Breunsbach - Maybe it's time we had some "us" time!
  • Matt Myszkowski
    Matt Myszkowski Member Posts: 143 Expert
    First Comment Photogenic First Anniversary
    edited February 2021
    Options
    Quite like lots of what they have on the page - things I have on my wishlist appears there.

    Would be good to get other examples if anyone has them.

    Thank you @Samma Hafeez