Market Research for an idea

Hey GGR!

I was wondering if it were possible to interview any CSM's for 20 minutes? It's 7-10 questions and just to run through a couple of points. I have a background in Sales (with a very vague understanding of CS) and want to learn what kind of processes you run.

I just want to clarify, this is NOT a sales pitch and I definitely don't have a product, just a rough sketch on a notepad!

I am keeping everything as "mysterious" and vague as possible to ensure I'm not influencing anyone's answers (Mom Test), might be worth reading to get good answers from customer too!

Here's my calendar. Thanks in advanced for your help.

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Comments

Kevin Mitchell Leonor

You may be better served asking the question in this forum. Try posing. an open question on Gain Grow Retain. Use the tools Scott gave you to fill in gaps before you post your first question just to save you some time. Good luck.

Scott Morgan

Hi Hector,
There are many CS professionals here to ask questions to. GGR is built to encourage CS professionals to communicate and share.
If you want to understand what CSM do, there are many avenues to pull from.

Here are the top leaders in the CS space:
- PracticalCSM.com
- PracticalCSM YouTube: https://www.youtube.com/channel/UC7dXPducB7i628SqnZitqxw
- SuccessHacker.co
- SuccessHacker YouTube: https://www.youtube.com/channel/UCE92nLPrJ2GN0Nd0J0lbWeA

/scott