Hey GGR!
I was wondering if it were possible to interview any CSM's for 20 minutes? It's 7-10 questions and just to run through a couple of points. I have a background in Sales (with a very vague understanding of CS) and want to learn what kind of processes you run.
I just want to clarify, this is NOT a sales pitch and I definitely don't have a product, just a rough sketch on a notepad!
I am keeping everything as "mysterious" and vague as possible to ensure I'm not influencing anyone's answers (
Mom Test), might be worth reading to get good answers from customer too!
Here's my calendar. Thanks in advanced for your help.