Customer Success in a Product Led Model
Hi all, I am one of the founders and previously Chief Customer Officer of Cobalt.io and now founder of Userflow.com.
More and more SaaS businesses are moving to a product-led model especially for their smaller customer segments, but also for the later stages for their larger segments. - How do you see Customer Success fitting into this process?
More and more SaaS businesses are moving to a product-led model especially for their smaller customer segments, but also for the later stages for their larger segments. - How do you see Customer Success fitting into this process?