The two barriers to entry in Customer Success: SaaS experience and Domain experience
Expert 
Hello GGR,
I'm working with some aspiring CS professionals who are not getting traction and it is no secret that SaaS experience is the number one barrier to entry.
So I want to pose a question, what do we define as SaaS experience and what are some complementing experiences an outside candidate can use to show ability to work in our environment.
My opinion is that they need to show ability to work cross-functionally, in a fluid and everchanging environment, with limited supervision, and without clear defined processes.
What are your thoughts?
I'm working with some aspiring CS professionals who are not getting traction and it is no secret that SaaS experience is the number one barrier to entry.
So I want to pose a question, what do we define as SaaS experience and what are some complementing experiences an outside candidate can use to show ability to work in our environment.
My opinion is that they need to show ability to work cross-functionally, in a fluid and everchanging environment, with limited supervision, and without clear defined processes.
What are your thoughts?