Customer Success Engagement Model - Discovery to Advocacy

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Byron Sacks
Byron Sacks Member Posts: 12 Contributor
First Comment
edited August 2023 in Strategy & Planning
Hi Community?

I'm fairly new to the CS space having created my current role within the last 6 months from the ground up as it didn't exist before.
I'm looking for some fast tracking as we've identified the positive impact CS is making
I'm looking for direction on a more structured approach to creating a Customer Success Engagement Model - Discovery to Advocacy. 

Could someone guide me where/ how I can get myself leveled up to bring the full might of CS to the business...or who to contact to help me with this ?
(P.S I'm based in Queensland, Australia) 
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  • Jeremy Mulder
    Jeremy Mulder Member Posts: 26 Expert
    First Anniversary
    edited March 2021
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    Hi Byron - Thanks for your question and for jumping into the CS space with a growth mindset. Here is a starting place that speaks to both the 1) customer journey and 2) engagement model: https://www.gainsight.com/blog/map-customer-journey-engagement-models/ 

    Let me know if you find it helpful.

  • David Ellin
    David Ellin Member Posts: 170 Expert
    Name Dropper Photogenic First Anniversary First Comment
    edited March 2021
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    Hi @Byron Sacks, I'm participating in a webinar Q&A on Thursday, March 18 at 1:30 pm ET US where we will be talking about building and advancing customer engagement strategies. You can sign up at: https://lnkd.in/ehzaKDr. Feel free to send me some questions in advance and I'll tee up some answers for you (DavidLEllin@gmail.com).

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