Customer Success Engagement Model - Discovery to Advocacy

Byron Sacks
Byron Sacks Member Posts: 12 Contributor
edited August 16 in Strategy & Planning
Hi Community?

I'm fairly new to the CS space having created my current role within the last 6 months from the ground up as it didn't exist before.
I'm looking for some fast tracking as we've identified the positive impact CS is making
I'm looking for direction on a more structured approach to creating a Customer Success Engagement Model - Discovery to Advocacy. 

Could someone guide me where/ how I can get myself leveled up to bring the full might of CS to the business...or who to contact to help me with this ?
(P.S I'm based in Queensland, Australia)