Starting to use SAM's and looking for insight into weekly and monthly cadence for Enterprise account
Expert 
Hi there,
One of my customers that I work with on the implementation and onboarding asked for some assistance as they are seeing a lot of traction in the marketplace. The SMB model was pretty standard for a smaller company, where the CSM's are responsibile for the onboarding team and then overall post launch customer succcess. For enterprise, they are going to use the model where the CSM is doing onboaarding and implementation (with tech resources), but then account management is going to be with the Strategic account managers.
The question that was posed to me is in regards to the weekly and monthly activities that the SAM does, and what the cadence is on a weekly and monthly basis. From my experience, you map strategic initiatives to the next QBR, meet weekly to make sure inititiatives are being met, adoption is progressing, and all the other good CSM stuff. Are there other items that you would include here?
Thanks!
Jeff
One of my customers that I work with on the implementation and onboarding asked for some assistance as they are seeing a lot of traction in the marketplace. The SMB model was pretty standard for a smaller company, where the CSM's are responsibile for the onboarding team and then overall post launch customer succcess. For enterprise, they are going to use the model where the CSM is doing onboaarding and implementation (with tech resources), but then account management is going to be with the Strategic account managers.
The question that was posed to me is in regards to the weekly and monthly activities that the SAM does, and what the cadence is on a weekly and monthly basis. From my experience, you map strategic initiatives to the next QBR, meet weekly to make sure inititiatives are being met, adoption is progressing, and all the other good CSM stuff. Are there other items that you would include here?
Thanks!
Jeff