Hiring for a Client Support Specialist - Any good interview questions?

Shari Srebnick

Hi GGR,

My long time Customer Support Specialist is leaving after almost 7 years and therefore I'm in the process of just starting interviews.  

I've not had to hire for this role before - it is first and foremost managing the Tech Support queue via Zendesk/JIRA for our US customers, but includes other things -  and I want to make sure I'm asking good questions.  I definitely want to see critical thinking skills, problem solving, how they handle difficult customers/conversations, etc.. - but is there anything else I'm missing for a role like this?  Just want to ensure I properly cover my bases.

TIA!