Hiring for a Client Support Specialist - Any good interview questions?
Options
Shari Srebnick
Member Posts: 111 Expert
Hi GGR,
My long time Customer Support Specialist is leaving after almost 7 years and therefore I'm in the process of just starting interviews.
I've not had to hire for this role before - it is first and foremost managing the Tech Support queue via Zendesk/JIRA for our US customers, but includes other things - and I want to make sure I'm asking good questions. I definitely want to see critical thinking skills, problem solving, how they handle difficult customers/conversations, etc.. - but is there anything else I'm missing for a role like this? Just want to ensure I properly cover my bases.
TIA!
My long time Customer Support Specialist is leaving after almost 7 years and therefore I'm in the process of just starting interviews.
I've not had to hire for this role before - it is first and foremost managing the Tech Support queue via Zendesk/JIRA for our US customers, but includes other things - and I want to make sure I'm asking good questions. I definitely want to see critical thinking skills, problem solving, how they handle difficult customers/conversations, etc.. - but is there anything else I'm missing for a role like this? Just want to ensure I properly cover my bases.
TIA!
Tagged:
0
Comments
-
Hi Shari,
I'd be happy to jump on a Zoom if you wanted to chat! I lead our Support team and we've done quite a bit of hiring recently. We revamped our interview process with some new questions in advance of our growth. Feel free to drop me a DM if you'd like to connect and see some of our Qs and scoring rubric.0
Categories
- All Categories
- 11 GGR Information
- 156 GGR Cafe
- 19 Welcome to the Community
- 6 Badge and Rank Program
- 2 Specialized Groups
- 18 Future Customer Success Professionals
- 21 CS Conversations
- 190 CS Conversations
- 962 CS Operations Conversations
- CS Org Conversations
- 33 Industry Insights
- 195 Strategy & Planning
- 650 Customer Journey
- 8 Technology and Metrics
- 280 Digital CS (Engagement Programs)
- 208 CS Technology
- 93 Metrics & Analytics
- 17 Value Realization