Customer Service Training

Matt Myszkowski

Yes I know this is predominately a CS & CX community but as a CX leader responsible for Customer Support alongside Success, Onboarding & Training I need some help.

 I've invested quite a lot of time and budget on training and enablement for my Success & Onboarding team but now I want to invest in upskilling my Customer Support team.

 While they have a lot of the foundation skills, how can I elevate them in the SaaS world as Customer Support professionals? What training should I be looking at or thinking about?