How involved is your CSM during implementation and onboarding?

Alex Hornbuckle · 2020-05-14T13:29:00+00:00

What responsibilities and accountability do you give to your CSMs as customers are in the implementation and onboarding stages of their Customer Journey? There are many factors that influence this: * Length/Complexity of Implementation * Involvement of in-house Professional Services team * System Integrator involvement *…

Find more posts tagged with

Onboarding

Retention

CS Team

Find more posts tagged with

Quick Links