Your CS book recommendation for 2021

Ido Barnoam

Hey GGR community!


I'm currently reading @Nick Mehta's and Alison Picken's "The customer success economy" (highly recommend) and was wondering what other book recommendations the community might have around CS topics?

I believe that the community can be an amazing place to learn from others, so please feel free to share your own book if you have one.

Thanks!

Wayne McCulloch

Hi @Ido Barnoam,

I really loved The Seven Pillars of Customer Success, but I'm biased of course :-)

I really recommend CS leaders to read Chief Customer Officer 2.0 by Jeanne Bliss because it helps to put the CS teams role into perspective inside a company.  We spend a lot of time focused on the customer (as we should), but sometimes we miss the opportunities to help the customer by embracing the larger organization (especially the post-first sales function we typically live in).  This is a book that can give tremendous insight into how best to run our CS function.