Guide CX?

Tim Gilhooly
Tim Gilhooly Member Posts: 17 Thought Leader
Third Anniversary 5 Comments Photogenic
edited May 2021 in CS Technology
Hello All,
Has anyone used Guide CX for an internal Implementation Tracking Tool?
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  • Diane Gordon
    Diane Gordon Member, CS Leader Posts: 6 Contributor
    Third Anniversary 5 Comments 2023 Success Network - Supporter Photogenic
    edited May 2021
    We're using GuideCX for implementations at Project44 and really like it.
  • Tim Gilhooly
    Tim Gilhooly Member Posts: 17 Thought Leader
    Third Anniversary 5 Comments Photogenic
    edited May 2021
    Thank you Diane!
  • Amber Monroe
    Amber Monroe Member Posts: 15 Thought Leader
    Second Anniversary 5 Comments
    edited June 2021
    Hi Tim, 

    We don't use Guide Cx, but I did do a demo with them a couple of weeks ago. It looked great, but we currently use Zoho for Project Management and there wasn't anything that Guide CX did that Zoho couldn't already do so we opted not to change our current software. 

    A couple things I did like about the Guide CX demo was the customers being able to log in to the dashboard to see what tasks they still had outstanding. I also liked the ability for automated emails to be sent out after a task or milestone has been completed. I can see these both as time savers for our Onboarding Project Managers. Good luck as you vet them! 

    Thanks!
  • Lisa Davis
    Lisa Davis Member Posts: 3 Seeker
    First Anniversary
    edited August 2021
    Hi @Amber Monroe- Our sales team is currently looking at Zoho as a CRM so I'd love to hear about how your experience has been using it for CS/project management purposes! I'd rather not have to bring in a separate tool for CS if Zoho delivers on the need. Would you be willing to chat about your experience?
    Thanks!

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